Roles and Responsibilities
● Provide superior technical support and service to our Customers/Operations team
● Should be efficient to monitor and act on to Alert immediately.
● Responsible for debugging the reported issues and performing the root cause analysis
● Participate in the maintenance activities of software applications
● Handle customer and internal escalations and deal personally the support issues and
● Escalate unresolved issues to appropriate internal teams (e.g. software developers)
● Ensure all issues are properly logged and tracked
● Become a product expert for stakeholders and stay up-to-date on all the features of
application
● Identify and facilitate training programs which will improve product knowledge, technical
skills and customer handling skills of team members
Requirement
● Good knowledge of Linux environment
● Should have Hands on Kibana and Grafana
● Good knowledge of SQL and NoSQL databases
● Experience working with REST/SOAP APIs
● Understanding of GIT, Jenkins and Jira
● Ability to understand architectural designs
● Excellent multitasking skills and communication skills - both verbal and written
● Ability to work independently and as part of a team
● Open to work in shift 24 * 7 as per the roaster
● Work from Office is Must
● Good to have knowledge of GCP Cloud and K8S
● Good to have knowledge of Video Platform, Codec and IPTV
